WalkFit web FAQ
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Data Tracking

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  1. How does WalkFit track my steps?
    WalkFit gathers data from all sources connected to the app, which may include sensors from your phone, Wear OS, Google Fit, and/or Fitbit. We aggregate information compiled by these apps throughout the day to provide you with a holistic view of your daily activity, which includes total steps, distance covered, calories burned, and active time.

    In a situation where there are multiple data sources for one period of time, our system carefully analyzes all sources to avoid “double dipping” (i.e. counting the same activity more than once). Ultimately, we take into account just one source, whichever is highest.

  2. Why don't the steps in the app match my wearable or other tracking app?
    Activity data displayed within the app may appear greater or less than what you see on your wearable because WalkFit aggregates data from all sources to give you a holistic view of your activity. These sources may include your phone’s sensor, Wear OS device, Google Fit, and/or Fitbit.

    While we may pull data from different sources, our system is set up to avoid “double dipping.” This means, when we have information from multiple sources for the same time period, we’re not counting that same activity multiple times, but taking data from a single source (the highest). The delay in data updates can be up to 15 minutes.

  3. My daily progress suddenly changed. 
    At times, you may see a drastic change to your daily activity, but this is no cause for concern. Even when your app is closed, WalkFit tracks your activity in the background to ensure we're providing you with a holistic picture of your movement throughout the day.

    When you see a sudden change in your data, this is merely a reflection of our system catching up—and since we aggregate data from multiple sources, sometimes it takes a moment for our system to crunch the numbers!

  4. My workout or challenge progress is missing.
    Since we aggregate data from multiple sources, sometimes it can take a moment for our system to crunch the numbers.

    If the problem persists, make sure WalkFit has the proper connections needed to provide an accurate count (You can find this under Settings > Integrations). Depending on what sources you’ve connected to WalkFit, it may take a moment for your data to sync. For example, Fitbit only syncs with WalkFit every 15 minutes.

  5. My Fitbit data doesn’t match the WalkFit app.
    It’s not uncommon for what you see in your Fitbit app to differ from what’s found in WalkFit. This is because WalkFit aggregates data from all connected sources (this may include activity obtained from your phone, Wear OS, among others), whereas Fitbit only displays data collected from one source (itself).

    In some cases, activity data that’s shown in WalkFit may be less than what’s displayed in Fitbit due to Fitbit’s sync limitations. Fitbit only sends activity to your phone periodically (about once every ~15 minutes), so there may be a lag between the two systems. However, the data within your WalkFit app will update once the sync is complete!

    On some rare occasions, Fitbit’s authentication may become invalid. However, we will prompt you to reconnect the two apps, if necessary.