Data tracking starting version 2.74.0

How does WalkFit track my steps?

WalkFit collects your health data, such as steps and distance, from your selected source ( your device sensors, WearOS, Google Fit, or Fitbit ). This data is then processed on our servers approximately every 30-60 minutes or whenever you open the app. During processing, we calculate burned calories and exercise time, updating your daily goal accordingly. Due to periodic updates, the daily goal displayed on widgets, notifications, or the main screen may show slightly lower numbers than the actual total. However, the data will be fully accurate after a little while (approx. 30-60 min), or you can refresh it by opening the app or using the pull-to-refresh feature on the main screen.

When you change your health data source, WalkFit begins collecting data from the new source immediately. This means that if you switch sources mid-day, your daily goal will include steps from both the previous and new sources.

Why don't the steps in the app match my wearable or other tracking app?

WalkFit displays your activity data directly from your selected source ( your phone’s sensors, WearOS, Google Fit, or Fitbit ), so the data in the app should match the data displayed in your selected source. Sometimes, WalkFit may display less data than the source. This may occur if permissions are revoked, the connection is lost, or the app is uninstalled. When this occurs, an error message will appear on the main screen of the app. To resolve this, you need to reconnect to your current source or select a different one.

If you change your health data source during the day, your daily goal will include steps from both the previous and new sources. This may cause the data in your daily goal to be higher than the individual totals displayed in the selected source. WalkFit processes health data periodically (approx. 30-60 min), so sometimes the daily goal shown on widgets, notifications, or the main screen may be slightly lower than the actual total. However, the data will be fully accurate after a short while, or you can refresh it by opening the app or using the pull-to-refresh feature on the main screen.

My daily progress suddenly changed.

Sometimes, you may notice a significant change in your daily activity data, but there’s no need for concern. Even when the app is closed, WalkFit tracks your activity in the background to give you a comprehensive picture of your movement throughout the day.

These data changes may happen because our system processes all health data collected since the previous sync on our server, which can cause a brief delay. Once synced, your updated data will be reflected in your daily goal, ensuring the information you see is accurate.

My workout or challenge progress is missing.

WalkFit processes all health data since the last sync on our servers to provide an accurate and up-to-date daily goal. This process may take some time.

If the problem persists, make sure WalkFit has the proper connections needed to provide an accurate count (you can check this inside the app under Settings > Integrations). Depending on what sources you’ve connected to WalkFit, it may take a moment for your data to sync. For example, Fitbit only syncs with WalkFit approximately every 15 minutes or more. 

My Fitbit data doesn’t match the WalkFit app.

WalkFit processes health data periodically, typically every 30-60 minutes. This means that the data displayed on the widget, notifications, or main screen might be slightly behind real-time data. However, the data will be updated automatically after a short time, or when you open the app, or if you use the pull-to-refresh feature on the main screen.

Sometimes, the activity data shown in WalkFit may be lower than what’s displayed in Fitbit due to Fitbit’s sync intervals. Fitbit only syncs activity data to your phone periodically (approximately every 15 minutes or more), which may cause a slight lag between the two systems. Rest assured, WalkFit will update promptly once the sync is complete!
On rare occasions, Fitbit’s authentication may become invalid. If this happens, we will prompt you to reconnect the two apps.

Walkfit stopped tracking my steps.

If WalkFit has stopped tracking your steps, it’s likely because of revoked permissions, a lost connection, or the app being uninstalled. When this occurs, an error message will appear on WalkFit’s main screen. To resume tracking, reconnect your current source or select a different one. Also, please ensure you have a stable internet connection, as it’s necessary for proper syncing.