iOS
Technical issues & Troubleshooting
Why does your app show a different calories record from the other app I have?
Our app counts only those calories that you currently burn by walking to keep track of how intensely you walk. Your other app might count the total ca...
My app freezes! Please help.
If the app won't respond or seems to have frozen, please make sure you are using the latest version. To resolve this issue, you can try closing the ap...
How can I find my paid fitness guides?
In order to access the guides, please follow these steps: Open the app Click the 'Settings' icon Click on the 'Guides' section Сlick on the 'Download'...
Billing & Subscription
App features
How does the app track my speed?
Our app takes information from your device's activity manager to track your steps and speed, whether the device is stationary or moving (walking/runni...
How can I delete or view my personal data?
You can always delete or download your personal data by going to WalkFit > Settings > Personal Details > Delete/Download Personal Data. Please note th...
Data Tracking
How does WalkFit track my steps? WalkFit gathers data from all sources connected to the app, which may include sensors from your iPhone, Apple Health,...
How do I change to metric/imperial units?
If you need to convert between metric and imperial units, please open the WalkFit application on your device and go to: Settings > Personal details > ...
How to check my training history in the app?
You can always check your training history by going to the ‘Home’ tab and selecting the ‘Calendar’ icon in the top-right corner. You can also check th...
How can I change the app language?
Please, follow this step-by-step instruction to change the language of your app to your preferred language: 1. Go to the Settings of your device. In t...
How to change my daily step goal?
Please note that the WalkFit app sets up daily goals for you based on your personal parameters (for example: fitness level, personal goal, current and...
How to turn off the audio guidance?
You can turn off the audio guidance, however, that is not recommended since the guidance provides crucial information to help you follow along correct...
How does the app track my steps?
There are several ways the app can track your steps, and I'll be happy to provide details on that. First, it is highly recommended that you integrate ...
How do I change/ reset my plan?
Here's how you can reset the plan: Go to Profile (top left corner); Tap on Personal Details; Adjust your personal information; A new plan will be crea...
How does Steps Streaks work?
What is a streak? A streak refers to the count of successive days during which you have achieved your daily step goal. With each consecutive day of re...
Apps & Integrations
Can I connect my Fitbit to your app?
I'm glad to let you know that the WalkFit app can be connected to Fitbit to pull information on the number of steps from your watch. To set up this in...
Does your app support integration with Apple Watch?
I'm glad to let you know that the app can be synchronized with the Apple Watch. You can use your watch to pause or switch to the next workout. This in...